Support Sidekick v4.0 Case Note & Diagnostic Assistant
Backend: Not Connected
Premier Support Matrix
Premier Support: 877-770-4775 (24x7x365)  |  Service Availability: 24/7/365 for all severities
Case Note Editor
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Diagnostic Wizard - Check Steps
Guided Troubleshooting - DNSSEC
Windows Linux/Mac
Enter a target domain and click "Start Session" to begin guided troubleshooting.
🔍 Delv-Decrypt: DNSSEC Validation Parser
Paste your delv +vtrace +multi yourdomain.com output below to analyze DNSSEC status.
⚠️ Note: The delv command is not available natively on Windows. Run it in Linux or Windows Subsystem for Linux (WSL).
Evidence Captured 0
No evidence captured yet. Use Guided Mode or manually add evidence.
Master Command Library (97 Commands)
Windows Linux/Mac
Select a command above to generate...
Rosetta Stone — Cross-Tool Comparison
Same task, different tool. Click any command to copy it.
TaskOpenSSLKeytoolCertutil (Win)
PKI & Certificate Toolkit
🔐 Browser-Based CSR Generator — Keys are generated entirely in-browser using the Web Crypto API. Nothing is sent to any server. For testing purposes only.
CN is auto-added as the first SAN on generate.
OpenSSL Command Generator — Generates the correct OpenSSL command for your CSR. Nothing is sent to any server.
Show Algorithms:
● SCM = Sectigo Certificate Manager supported  |  ● Industry = NIST/CA-B Forum standard  |  ● PQC = Post-Quantum Cryptography
Network Tools
Backend required
ping
Enter a host and click Ping to see ICMP round-trip times.
May take 30-60 seconds to complete.
traceroute
Enter a target and click Trace to map each network hop.
Scans common ports. May take 30-120 seconds.
port scan
Enter a host and click Scan to discover open ports.
dns lookup
Enter a domain and record type to lookup DNS records.
reverse dns
Enter an IP address to resolve its PTR hostname.
Network & Email Diagnostics
Enter a domain to run a full email authentication health check using DNS-over-HTTPS (DoH). All lookups run client-side via Cloudflare and Google resolvers — no backend required.
MX Records
Enter a domain to lookup its mail exchange (MX) records.
SPF Record
Enter a domain to check its SPF (Sender Policy Framework) TXT record.
DMARC Record
Enter a domain to check its DMARC policy record at _dmarc.domain.
Common selectors: google, default, s1, selector1 (Microsoft), k1
DKIM Record
Enter a domain and selector to lookup the DKIM TXT record.
CAA Records
Enter a domain to check its Certificate Authority Authorization (CAA) records.
SCM API Explorer
Disconnected
Date & Time
00:00:00
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Additional Clocks
Quick Links
Common Port Reference
80HTTP (CRL / OCSP)
443HTTPS / TLS
389LDAP
636LDAPS (Secure)
8080OCSP Responder (alt)
22SSH / SFTP
3389RDP
8443HTTPS Alt / Admin
25/587SMTP / Submission
Sectigo Jargon
Cloud Backend Configuration
Backend API URL
Data Engine
Support SLA Reference & Escalation Matrix
📞
Premier Support: 877-770-4775
24x7x365 — Full Coverage + Dedicated TAM
SeverityDescriptionResponse TimeStatus Updates
L1 CriticalComplete outage, no workaround15 minHourly
L2 HighMajor functionality impaired1 hour4 hours
L3 MediumFeature impact, workaround exists4 hours8 hours
L4 LowCosmetic or general inquiry8 hours48 hours
Note: SLAs and resolution targets are subject to change. Targets exclude code fixes, custom configurations, and product enhancements, and may include workarounds if accepted by the customer.
FeatureCoreEnhancedPremier
Availability24/524/7 (Critical Only)24/7 Full Coverage
ChannelsEmail, Chat, Portal, Phone+ TAM Direct Line
L1 Response1 Hour30 Min15 Min
L2 Response4 Hours2 Hours1 Hour
L3 Response8 Hours4 Hours4 Hours
L4 Response24 Hours8 Hours8 Hours
EscalationManualPriority RoutingAutomated + TAM
RCAOn RequestStandard (Sev 1-2)Always + Post-Mortem
Strategic ReviewsNoneNoneMonthly + QBRs
Project SupportNoOptionalIncluded
Customer HealthNoRenewal OnlyMonthly
Escalation timeline showing actions taken at each interval from incident report.
TimeL1 CriticalL2 HighL3 MediumL4 Low
T+0 Incident logged. L1/L2 begins work. Support Manager & TAM (Premier) notified. Incident logged. L1/L2 begins work. Incident logged. L1/L2 begins work. Incident logged. L1/L2 queue.
T+1 Hour Status Update. Swarm team (L2/L3/Eng/TAM) initiated. Acknowledged. Work in progress. Acknowledged. Work in progress. In queue for review.
T+4 Hours Status Update. Target Resolution. If unresolved, Director-level notification triggered. Status Update. Functional escalation to L3/Engineering if no significant progress. Acknowledged. Work in progress. In queue for review.
T+8 Hours Executive review and communication. Status Update. Target Resolution. If unresolved, Support Manager notified. Status Update. Target Resolution. Acknowledged. Work in progress.
T+24 Hours Continuous executive oversight and communication. Director-level notification if unresolved. Functional escalation to L2/L3 if unresolved. Target Resolution.
L1 Critical
A system-wide outage or major failure causing a complete halt to critical business operations. No workaround exists. Immediate attention required.
L2 High
A significant issue affecting essential functionality or a major subsystem, impairing critical business processes. Operations are hindered, but a temporary workaround may exist.
L3 Medium
A moderate issue impacting one or more features or users, with limited impact on overall business operations. A workaround is typically available.
L4 Low
A minor issue, cosmetic defect, or general inquiry that does not meaningfully impact business operations or system functionality.